Scadamark currently offers service to Honeywell Mercury and Eagle Research Corp Instrumentation.
In the event that your telemetry data does not update or progress, please follow the steps below to ensure that your equipment is working properly, before contacting Scadamark.
– Attempt to connect with instrument provider software ( Masterlink32 or Talon)
– Reset your wireless modem located externally on the modem case.
– Perform a command prompt ping using the units I.P. Address.
In the event that these steps do not allow you to access your instrument data please contact the manufacturer technical support below.
Eagle Research Corp
http://www.eagleresearchcorp.com/techsup.html
Call toll-free 1-877-757-6565 for technical assistance today and one of our qualified support staff will be more than happy to assist you! Or email support@eagleresearchcorp.com
Honeywell Mercury
https://www.mercuryinstruments.com/contact_us.php
To speak to a technical assistance associate, please contact our TAC team at 513-272-1111 option #2
In the event that your instrumentation is working properly and can be accessed from a wireless network by the steps provided above, please contact a Scadamark representative.